Refund Policy

1. Scope

This policy describes how to request a refund for purchases made in DiagNotes. Payments are processed through Paddle, which acts as the merchant of record for these transactions.

2. Subscriptions

You may request a refund within the reference window after the billing date:

• Monthly subscription: within [3] days after the charge.
• Annual subscription: within [15] days after the charge.

The current refund policy is the version published on this page at the time of purchase.

3. Search packs

Search packs are one-time purchases that are consumed through use. Once searches from a pack have been used, the consumed portion is not refundable. We evaluate requests for unused packs case by case.

4. How to request a refund

Refunds are not automatic and cannot be self-managed from this public website. To request one, email support@diagnotes.org and include:

• the email address associated with your account;
• the product purchased (subscription or pack);
• the purchase date and reason for the request.

We will review your request and, if approved, the refund will be processed through Paddle to the original payment method.

5. Processing times

Once approved, a refund may take several business days to appear, depending on your payment provider.

6. Public website limits

This public website does not provide login, refund approval, subscription cancellation, plan reactivation, or account status. Those flows are handled in the app, by email support, or in authenticated surfaces outside this public website.

7. Contact

For refund questions, email support@diagnotes.org.